Knowledge Base:  
You are here: Knowledge Base > Policies
Live Plant Return Policy
Last Updated: 09/21/2011
Returns Policy - Live Plants:
We take pride in our live plants. Our plants are hand picked from our nursery for form and shape. Before shipment, each plant is freshly watered and fertilized to ensure its health upon arrival.

Damaged Items and Plants
If an item you receive is damaged, missing, or defective, please notify us WITHIN 7 DAYS OF RECEIPT . If we have made an error, we will correct it immediately and pay for any shipping charges incurred. Call us between 9am and 5pm Pacific Standard Time or send an email to to arrange the return or replacement of a defective item. Items must be returned to us to qualify for a refund or exchange.

Due to the nature of many of our plant products, please understand that we cannot be responsible for extreme weather nor for the health of a plant once it is out of our care.

Incorrect/Incomplete Addresses resulting in Undeliverable/Delayed Package
Because of the perishable nature of our products, shipments to incorrect current addresses will void Eastern Leaf Live Plant Guarantees.

Was this article helpful?


Related Articles
 > Non-Live Plant Return Policy
 > Shipping Policy