30 Day Plant Replacement:
We understand that not everyone has a green thumb, so if your prized tree doesn't agree with you within 30 days, we'll send one replacement tree to you for free. We'll even cover the shipping cost for getting that new plant to you, which means all you need to do is give us a call. :)
Unlike most other websites that only offer a 3-day or 7-day policy, we're giving you a whole month to ease your mind that you've got a second chance to make the tree thrive.
Look for the seal on the product page that indicates the product qualifies for our 30 day replacement policy.
How it Works:
When you receive your plant, care for it as you would based on the enclosed care instructions. If things aren't looking that great, give us a ring and we'll try to troubleshoot the issue.
If after our recommendations, it still doesn't look like the plant will make it, we'll go ahead and send you a new tree. Our hope is that the experience you've gained from the first tree will ensure that the second tree will live on happily. Of course, we'll always provide help and support for that one too.
Exclusions: (Select Plants only - Look for the Seal)
Unfortunately :( , there are some exclusions on this policy. Otherwise, we wouldn't be able to continue to offer beautiful trees to everyone. Our 30 day policy applies to SELECT plants only. For other products and accessories, please refer to our general return policy.
In order to maintain our low prices on certain products, we must exclude Unique Trees, lucky bamboo event favors, and bonsai event favors from the 30 Day replacement policy. Corporate gifts are also excluded due to the additional discounts given on those orders.
Refunds & Store Credit:(requires notification within 7 Days)
Our 30 Day policy applies to a replacement tree ONLY. If you would like a refund or store credit, we must be notified within 7 DAYS of receiving your product. If a replacement tree is unavailable, a similar plant of equal value will be otherwise substituted. If no suitable substitution is available, store credit will be issued in the amount of the purchase price.