Shipping & Returns
We offer multiple shipping methods as well as flat rate ground and express rates. Enter your zip code during checkout to calculate shipping rates. All of Eastern Leaf's Shipping Rates are calculated per weight and shown on the shopping cart. All of the rates are shown so that you can compare and pick the one that best suits your needs.
Shipping Cutoff Times:
2-8 Ground / Flat Rate Ground Shipping: Ships 1-2 Business Days after your Order is Placed
2-5 Day Priority: Ships 1-2 Business Days after your Order is Placed
2 Business Days: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).
Next Business Day: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).
We strive to ship our products same day when possible to get your order to you as quickly as possible.
Return Policy: General Products (excluding live plants)
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling).
Items must be returned to Eastern Leaf, 4789 Cheyenne Way, Chino, CA 91710, USA. Please include your packing slip with the return. Shipping and handling fees are non-refundable.
Returns Policy - Live Plants:
Damaged Items and Plants
Due to the nature of many of our plant products, please understand that we cannot be responsible for extreme weather nor for the health of a plant once it is out of our care.
Incorrect/Incomplete Addresses resulting in Undeliverable/Delayed Package
Eastern Leaf 30 Day Guarantee:
You can return an item in its original condition within 30 days of its receipt and receive a refund of the product price. (Plants subject to live plant policy as stated above) Please include your packing slip with the return. Shipping and handling fees are non-refundable.
How are our plants packaged?
All of our plants are thoroughly watered and moistened prior to shipment. To prevent breakage of leaves or branches, all our plants are custom packaged to ensure that they do not move within the box during transit. If you have further questions, please contact us at 1-888-684-8377 or email firstname.lastname@example.org.
Eastern Leaf is not responsible for lost or stolen packages once delivery is confirmed by the shipping carrier. All packages are shipped with delivery tracking. By default, the shipping carrier will leave the package at the door if the recipient is not available. If your package is confirmed as delivered, we cannot issue any refunds, credits, or replacements for lost or stolen packages. Should you not receive your package in a timely manner after you have received your shipping confirmation, please email or call us to inquire about your order.