Shipping Methods
Shipping Rates
Return & Exchanges
Eastern Leaf Guarantee
How are our plants packaged?
Return Policy: General Products (excluding live plants)
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling).
Items must be returned to Eastern Leaf, 4789 Cheyenne Way, Chino, CA 91710, USA. Please include your packing slip with the return. Shipping and handling fees are non-refundable.
Returns Policy - Live Plants:
We take pride in our live plants. Our plants are hand picked from our nursery for form and shape. Before shipment, each plant is freshly watered and fertilized to ensure its health upon arrival.
Damaged Items and Plants
If an item you receive is damaged, missing, or defective, please notify us WITHIN 7 DAYS OF RECEIPT . If we have made an error, we will correct it immediately and pay for any shipping charges incurred. Call us between 9am and 5pm Pacific Standard Time or send an email to support@easternleaf.com to arrange the return or replacement of a defective item. Items must be returned to us to qualify for a refund or exchange.
Due to the nature of many of our plant products, please understand that we cannot be responsible for extreme weather nor for the health of a plant once it is out of our care.
Incorrect/Incomplete Addresses resulting in Undeliverable/Delayed Package
Because of the perishable nature of our products, shipments to incorrect current addresses will void Eastern Leaf Live Plant Guarantees.
Eastern Leaf 30 Day Guarantee:
You can return an item in its original condition within 30 days of its receipt and receive a refund of the product price. (Plants subject to live plant policy as stated above) Please include your packing slip with the return. Shipping and handling fees are non-refundable.
How are our plants packaged?
All of our plants are thoroughly watered and moistened prior to shipment. To prevent breakage of leaves or branches, all our plants are custom packaged to ensure that they do not move within the box during transit. If you have further questions, please contact us at 1-888-684-8377 or email info@easternleaf.com.
Additional Information
Eastern Leaf is not responsible for lost or stolen packages once delivery is confirmed by Fedex. All packages are shipped with delivery tracking. By default, Fedex will leave the package at the door if the recipient is not available. If your package is confirmed as delivered, we cannot issue any refunds or credits for lost or stolen packages. Should you not receive your package in a timely manner after you have received your shipping confirmation, please email or call us to inquire about your order.
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